General terms and conditions for
Palma Medulin provides accommodation
services in accordance with the General Terms and Conditions, and with
the period and details of the confirmed reservation. Palma Medulin is
not liable for circumstances caused by conditions beyond its control,
including wars, riots, strikes, acts of terrorism, natural disasters,
sanitary disruptions, restrictions by local authorities, death or
illness of service provider and the like.
2. BOOKING AND PAYMENT
Inquiries and booking of accommodation
can be done electronically, by mail or in person at the reception desk
When booking, the customer confirms that
he is familiar with the General Terms and Conditions, and that he
accepts them in their entirety.
When booking, the customer is
required to give all the information necessary in the booking procedure.
When booking, the customer is required to pay an advance money of cca
20% of the total renting amount (minimum 80 EUR), to the PALMA
account also by bank.We calculate net amount - without banks
costs/charges. The rest of the payment till the total amount,must be
paid at the arrival directly in the reception desk. The payment on the
reception shall be accepted with cash and credit cards ( MAESTRO, VISA
3. RESIDENCE TAX
Residence tax, Wi Fi internet, air conditioning and registration are
already included in the price of the room or apartment.
4. PRICE OF ACCOMMODATION
The price of accommodation includes the
basic service. Special services must be requested at the time of booking
(request for a baby cot, bringing a pet, etc....)
The price of accommodation is given in
EUR. Palma Medulin reserves the right to make changes to the stated
prices ( in the event that there are changes in exchange rates).
For customers who have paid
an advance for their reservation, reception desk guarantees the price of
accommodation, stated in the calculation according to which the advance
was paid. If the changes occur prior to the payment of the advance,
reception desk is required to inform the customer.
If more customers than are stated
on the voucher arrive at the accommodation unit, the host has the right
to deny the extra customers accommodation or to accommodate all of the
customers at extra charge directly made to the host. ( 8-12 €/day x
of 1 day increases
the price for
30% and of
2 for 20% and
3 days for 10%.
5. CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation units offered by reception
desk are described in accordance to the official categorization of the
authorized institution and based on onsite assessment prior to being put
in reception desk's online offer.
6. PALMA MEDULIN 'S RIGHT TO
CHANGES AND CANCELLATION
Palma Medulin reserves the right to
change or modify a reservation in case of circumstances caused by
conditions beyond its control that cannot be predicted, avoided or
rectified (See Article 1). Booked accommodation can be substituted only
by an accommodation unit of the same or higher category and at the price
confirmed during booking, provided that customer is notified ahead of
Should the substitute accommodation be
available only in an accommodation unit of higher category and should
the price of the substitute accommodation be higher than the initially
booked accommodation, reception desk reserves the right to charge the
price difference upon consulting the customer.
In cases where substitute accommodation
for paid accommodation is not available, reception desk reserves the
right to cancel the reservation upon prior customer notification (at
least 7 days before arrival) and guarantees the refund of the paid
If the customer does not accept a
substitute accommodationoffered by reception desk, then he has the right
of advance money refund.
7. CUSTOMER'S RIGHT TO CHANGES AND
Should the customer wish to change or
cancel a reservation, this must be done in written form (email, mail, or
fax). The following are examples of changes: changes to the number of
customers, changes to arrival / departure dates. Changes must be made at
least 30 days prior to the arrival date.
For all changes to the reservation, 20
EUR will be charged per change. Should a change to the reservation not
be possible and should the customer cancel for this reason, the
conditions for the cancellation of reservation listed below will be
enforced. The following are examples of cancellation of reservation:
change of accommodation unit, and all changes done within 60 days of the
arrival date or during use of the accommodation unit.
In case of cancellation of confirmed
accommodation reservation, the date of receipt of the written
cancellation is used to calculate cancellation costs as follows:
- For cancellation up to 15 days
before arrival date, 0% of the accommodation price will be charged,
- For cancellation from 14 - 7
days before arrival date, 10% of the accommodation price will be
- For cancellation from 6 - 0 days
before arrival date, 20% of the accommodation price will be
Should the customer not arrive at the
booked accommodation unit before midnight on the arrival date, and the
customer has not informed reception desk, the reservation is considered
to be cancelled, and therefore the cancellation costs will be charged as
described above. No money will be refunded in case of earlier departure.
8. PALMA MEDULIN 'S
It is reception desk's obligation to take
care of provided services, hosts, and customers' interests and rights
according to accepted customs and practices in tourism. Palma Medulin
will carry out all stated obligations in full and as described above,
except in circumstances caused by conditions beyond its control (Article
1), when Article 6 is applied.
9. CUSTOMER'S OBLIGATIONS
The customer is required:
- to have valid travel documents or visa
when is necessary,
- to obey customs regulations and
currency exchange regulations of Croatia,
- to obey house rules in accommodation
units and to have good relations with the host,
- to produce the confirmation of payment
(received by mail or email) upon arrival.
Should the customer not follow the above
listed obligations, the customer is liable for caused damage and must
cover the expenses.
By confirming the reservation, the
customer accepts to pay for all damages caused directly to the host.
Palma Medulin is not responsible for the
theft of luggage or valuables in the accommodation unit. Lost luggage or
stolen goods should be reported to the host and the local police
Should the services provided not be
satisfactory, the customer is entitled to seek reasonable compensation
by filing a written complaint. Every customer is entitled to file a
complaint if the paid service is not provided. Every customer -
reservation holder, files a separate complaint.
The guest is required to complain to the
service provider about the inadequate service immediately on the day of
his/her arrival and to notify reception desk's office. Furthermore, the
guest is required to cooperate with reception desk representatives and
the service provider in good faith in order to rectify the problem. If
the guest refuses to accept the solution that is in accordance with
services paid for, reception desk is not required to accept any further
complaints referring to this service.
The maximum compensation per complaint
can amount to the cost of the part of the service(s) in the complaint.
It cannot amount to the total paid to reception desk and cannot include
services already provided.
Upon payment of the advance or the total
amount, the customer accepts the General Terms and Conditions in their