HOUSE RULES IN PRIVATE ACCOMMODATION
To make sure that you will have a
pleasant stay and to prevent any misunderstanding, please read the house
rules in private accommodation. When you confirm a reservation it is
implied that you are familiar and agree with them, and that you will
fully adhere to them. Violation of house rules can result in the
cancellation of the reservation, and charging the full amount of the
price of the accommodation regardless of the shorter stay.
On the day of arrival the guests have to
give to the owners their identification documents (passport or ID) for
the purpose of registration at the Tourist Board. The documents have to
be returned to them within 24 hours. The guests have as well to give the
voucher to the owners and pay them the last amount.
The owners are available to the guests
during their stay for any information and assistance they may need. In
case of any complain about the quality of the accommodation we advise
the guests to contact directly the owner.
The guests are responsible for the
cleanness of the apartments and rooms.
The owners will change the bed linen
every 7 days and towels every 3 days.
The owners are neither obliged nor
responsible to organize guests' free time or to entertain them.
The guests are obliged to take care of
their personal things and valuables left in the accommodation. The
owners will not be responsible in case of any disappearance, we advise
then the guests to always close the doors and windows when they go out.
Pets are allowed only with the permission
of the owners. Bringing pets without prior announcement is not allowed,
have in this case the right to cancel the
reservation. The guests are responsible for any damages caused by their
pets, and have
to clean the excrements left inside and outside the
accommodation, as well as in the vicinity of the accommodation and
It is not allowed to bring any weapon,
inflammable or explosive substances and products with strong or
unpleasant smell into the apartment. As well any cooking and electrical
appliances are not allowed without the agreement of the owners.
The guests are kindly asked to take care
of the accommodation and its furniture situated inside and outside of
it. The guests are not allowed to move the furniture or to transport it
to another accommodation, outside or to the beach (the kitchen chairs to
the terrace, cutlery to another accommodation unit, towels or blankets
to the beach, deck chairs from the swimming pool to the beach…).
The use of any equipment or appliance not
included in the price of the accommodation (barbecue, garage…) is
possible only on agreement of the owners.
When the guests go out of the
accommodation they have the obligation to close the parasols, switch off
the lights and electrical appliances, close the gas and water. As well
the guests are asked while they are outside not to leave the
air-conditioning on if it is not necessary, and to close doors and
windows while it is in use. It is not allowed to cool down food and
drinks by leaving them under running water. It is forbidden to throw
waste in the toilets or in any other place not predicted for this
purpose like outside the house or in its vicinity.
It is strictly forbidden that any person
other that the guests stay inside or outside the accommodation. If any
other person that the one declare at the moment of the reservation are
present in the accommodation, the owners and the agency have the right
to cancel the reservation of all the guests. Guests staying in any
accommodation that does not belong to the owners to not have the right
to enter in their accommodation without their agreement.
Guests who intentionally or accidentally
damage the property, will have to reimburse the owners the full amount
of the occurred damage. The owners can ask the guests to leave a deposit
on their day of arrival. The deposit will be refund to the guests in its
totality on the day of departure only if they leave the accommodation in
the same status as they found it. If the owners request a deposit, the
guests will be informed about it when receiving the invoice.
If the guests intend to arrive after
20:00 on the first day they have to inform the owner about it in
order to avoid that the owners propose their accommodation to other
guests, thinking that the first one gave up of the reservation.
On the day of departure the guests have
to leave the accommodation the latest at 10:00, in order that the owners
have time to prepare it for the next guests arriving at 14:00. The
guests have the obligation to leave the accommodation in the same
condition as they found it, tidy and undamaged.
The guests are requested not to disturb
the peace of the owners and other customers from 14:00 to 17:00 and from
22:00 to 8:00.
The owners and the agency can put an end
to the reservation of the guests who do not respect house rules. In this
case the guests will be charged for the entire amount of the
reservation, regardless the shorter stay.
When starting to use the accommodation it
is assumed that the guests are familiar with the house rules and that
they agree with their conditions and obligations. Any problem that
cannot be solved on the spot with the owners or the agency will involve
the intervention of the police or of the tribunal of Pula. Complains
will be considered only if reported during the stay. Subsequent
complains will not be considered.